Privacy Policy

Peterborough Repair Cafe UK is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, submit a repair booking, contact us, volunteer with us, or otherwise engage with our activities.

We are committed to processing personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all other applicable data protection legislation.

Peterborough Repair Cafe UK is a volunteer-led community initiative that promotes repair, reuse, sustainability, skills sharing, and community engagement.

For the purposes of UK data protection legislation, Peterborough Repair Cafe UK acts as the Data Controller for personal information collected through this website.

Information You Provide

We may collect personal information including:

• Name
• Email address
• Telephone number
• Postcode
• Details of items submitted for repair
• Volunteer application information
• Information submitted through contact forms
• Any other information you choose to provide

Information Collected Automatically

When visiting our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited
• Date and time of visits
• Website usage statistics

This information helps us understand website usage, improve performance, and maintain security.

We may use personal information to:

• Manage repair bookings and appointments
• Contact you regarding repairs or enquiries
• Coordinate volunteers and community activities
• Respond to information requests
• Improve our services and website
• Monitor website performance and security
• Produce anonymised repair and sustainability statistics
• Support grant applications and reporting requirements
• Meet legal, insurance, safeguarding, regulatory, or administrative obligations

We will only process personal information where we have a lawful basis for doing so.

Under UK GDPR, we rely on one or more of the following lawful bases:

Legitimate Interests

To operate and manage Peterborough Repair Cafe UK, organise repair events, communicate with participants and volunteers, and deliver community services.

Consent

Where you have provided clear consent, including subscribing to updates or consenting to the use of photographs.

Consent may be withdrawn at any time.

Legal Obligation

Where processing is necessary to comply with legal, safeguarding, regulatory, insurance, or administrative requirements.

When submitting a repair booking, we collect information necessary to:

• Arrange and manage repair appointments
• Contact you regarding bookings
• Record repairs undertaken
• Monitor environmental and community impact

Repair outcome information may be anonymised and used for:

• Sustainability reporting
• Funding applications
• Impact reporting
• Community engagement reporting
• Demonstrating the value and impact of Peterborough Repair Cafe UK

Photographs and videos may occasionally be taken during Repair Cafe events for promotional, educational, reporting, publicity, and funding purposes.

Media may be used on:

• The Peterborough Repair Cafe UK website
• Social media channels
• Printed promotional materials
• Funding and grant reports
• Local media publications

Where practical, appropriate consent will be obtained when individuals are clearly identifiable.

If you do not wish to be photographed or filmed, please inform a member of the Peterborough Repair Cafe UK team during the event.

Our website may use cookies and similar technologies to:

• Ensure correct website functionality
• Improve user experience
• Analyse website usage
• Monitor website performance

You may control cookies through your browser settings. Disabling cookies may affect some website functionality.

We do not sell, rent, or trade personal information.

Information may be shared with:

• Volunteers involved in organising repairs
• Website hosting providers
• Online booking and form providers
• Email service providers
• Professional advisers where necessary
• Regulatory, safeguarding, insurance, or legal authorities where required by law

All third-party providers processing information on our behalf are expected to handle personal data securely and in accordance with applicable data protection legislation.

Personal information is retained only for as long as reasonably necessary to fulfil the purposes for which it was collected.

This may include:

• Managing repair bookings and enquiries
• Coordinating volunteers and community activities
• Meeting legal, regulatory, safeguarding, insurance, or administrative requirements
• Maintaining records relating to the operation and impact of Peterborough Repair Cafe UK

When information is no longer required, it will be securely deleted, anonymised, or otherwise disposed of in accordance with applicable legislation and good practice.

Anonymous or aggregated statistical information that does not identify individuals may be retained indefinitely for historical, reporting, sustainability, funding, and research purposes.

Under UK GDPR, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request erasure of personal information where appropriate
• Request restriction of processing
• Object to processing
• Request transfer of personal information where applicable
• Withdraw consent where consent is relied upon

To exercise any of these rights, please contact us using the details provided below.

We take reasonable technical and organisational measures to protect personal information from:

• Unauthorised access
• Loss
• Misuse
• Disclosure
• Alteration
• Destruction

While we take security seriously, no method of electronic transmission or storage can be guaranteed to be completely secure.

Peterborough Repair Cafe UK welcomes participation from individuals of all ages.

Where personal information relating to children is collected, appropriate parental or guardian consent will be obtained where required by law.

Our website may contain links to third-party websites.

Peterborough Repair Cafe UK is not responsible for the content, privacy practices, security, or policies of external websites and encourages users to review the privacy policies of those sites separately.

If you have concerns about how we process personal information, please contact us first so that we can attempt to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

For any questions regarding this Privacy Policy or how personal information is processed, please contact:

We may update this Privacy Policy periodically to reflect changes in our activities, legal obligations, website functionality, or operational requirements.

Any updates will be published on this page and will take effect immediately upon publication.